Returns & Refunds

Two Kids and a Laser makes many items to order, often with personalization. This policy explains when returns and refunds are available. By ordering, you agree to this policy.

Made-to-order & custom work

Personalized or custom laser-cut/engraved items are generally not returnable for change of mind once production has started or the item has shipped. Please double-check spelling, names, dates, and design notes before paying.

Damaged, defective, or our error

• Contact us within 7 days of delivery at Theresa@twokidsandalaser.com with your order number and clear photos of the issue and packaging.
• We will work with you on a repair, replacement, or refund as appropriate when we made a mistake or the item arrived damaged due to shipping/production issues.

Non-custom / stock items (if offered)

If we sell an unopened, non-personalized item, you may request a return within 14 days of delivery if it is unused and in original condition. Contact us for a return authorization before shipping anything back. Return shipping is your responsibility unless we erred. Original shipping is usually non-refundable.

Refunds

Approved refunds go to the original payment method after we confirm the issue (or receive a return). Card networks may take several business days to post the credit.

Cancellations

If work has not started, we may cancel and refund on request. Once cutting or engraving has begun on a custom piece, cancellations may not be available.

Your legal rights

Nothing in this policy limits any non-waivable rights under the consumer protection laws of your state of residence or under federal law.

Contact

Theresa@twokidsandalaser.com
910-685-2904
Rocky Point, NC
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